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Part One - The Cause of Chaos
Chapter 1
Work Done Wrong, At the Wrong Time,
or Not At All
The memory is as vivid in my mind today as if it happened only a few
days ago. It was a beautiful summer day and I was on the freeway heading
toward the exit that would take me back to my shop. I had a mountain
of work that needed to get done but there was a problem; I was stuck
in a traffic jam.
In the few years since I had started my business, the gnawing anxiety
that there was always more work than time had turned short delays and
minor inconveniences into hairpin triggers for my temper. And here I
was parked on the freeway while a pile of granite and my employees awaited
me back at the shop.
It was here, with my blood pressure approaching the boiling point,
that struck me … a realization so dramatic that to this day, I
remember the interior of the truck I was driving and the exact spot
on the freeway where I was stuck. It was the realization that the work
back at the shop was getting done. Most importantly, Iknew it was getting
done right, and I wasn’t there!
The experience of running a business with employees had conditioned
my mind to expect everything to fall apart as soon as I went out for
lunch, stepped away for an appointment, or tried to take a day off.
I operated in a constant state of readiness to do damage control, expecting
that the longer I was away the bigger the mess I’d have when I
got back.
But as I sat there on the freeway I remembered the process I had implemented
to make sure that the work would get done right and at the right time
in my absence. A new confidence prevailed, and my anxiety, wound tighter
than a titanium spring, relaxed.
I pass that exit regularly these days and I often think about that
occasion. It is a vivid reminder that a relatively simple approach to
managing dramatically changed my small business experience from one
of chaos and anxiety to control and profitability.
This transition did not occur overnight, though. It continues to this
day and it will continue as long as I own a small business because business
is a dynamic, ever evolving experience where methods that work today
may not work in six months. As such, it is not possible to arrive at
some mythical state of small business nirvana.
...read more. Get your copy
today (order online).
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Aaron Crowley
 In
1998, Aaron Crowley founded his first company, Crowley's Granite
Concepts, and has grown it to what is today, one the most well
respected and recognized stone fabrication companies in Oregon.
Along the way, Aaron has founded and co-founded
two other successful ventures, patented a product, and turned
the priceless lessons learned into valuable management practices
that he has shared in dozens of articles and small business management
workshops from Orlando, to Atlanta, to Las Vegas.
As a business owner and author, Aaron is engaged
in the leadership and management of his two companies, writes
monthly columns for two nationally distributed trade publications,
and readily accepts invitations to share his powerful management
messages with groups of small business owners.
Aaron’s Articles
Do
Something
Dodging
Bullets
From
Poser to Closer
Bail
Out
Cooler
Heads Prevail
Stand
By Me
Riding
Out the Storm
Pay
up Sucker
Seeking
Wise Men
Loose
Change
On
Message
Heroes
Ranch
Management
Affordable
Health Care
Less Chaos
More Cash
Eliminating
Irritation
...more
articles
If you would like information on using Aaron’s
articles or inviting him to speak, please email us at: aaron@LessChaosMoreCash.com
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